An alliance of rural healthcare organizations working together to provide customized value and services that will meet the individual needs of its members.
Difficult Conversations
From
Feb 25 2027 11:00 am
until Mar 25 2027 12:00 pm
At Webinar
DIFFICULT CONVERSATIONS: When people and performance collide.
THREE SESSIONS
February 25th, March 11th & 25th
VIRTUAL & RECORDING
11:00 a.m.–12:00 p.m.
Difficult conversations can make or break performance, relationships, and accountability. This practical three-part virtual leadership series gives leaders clear, respectful approaches for addressing problems, challenging decisions, managing emotional reactions, and moving high stakes conversations forward.
SESSION 1
DIFFICULT CONVERSATIONS WITH TEAM MEMBERS
• Address problems without creating defensiveness.
• Be direct without being disrespectful.
• Hold people accountable while maintaining the
relationship.
• Deal with resistance, excuses, and emotional
reactions.
SESSION 2
DIFFICULT CONVERSATIONS WITH MANAGEMENT
• Challenge a decision without becoming
confrontational.
• Raise concerns when you disagree with your boss.
• Address unrealistic expectations.
• Push back professionally when the stakes are high.
SESSION 3
WHEN THE CONVERSATION GETS DIFFICULT
• Keep your own emotions under control.
• Know what to do when the conversation goes
sideways.
• Get beyond the surface issue.
• Turn conflict into a productive conversation.
KEY TAKEAWAYS
1 Be direct without being disrespectful.
2 Respond productively when emotions rise.
3 Hold accountable while maintaining the relationship.
4 Turn conflict into a productive conversation.
WHO SHOULD ATTEND
Leaders responsible for guiding teams through organizational, operational, or workplace change.
INSTRUCTOR
John Graci, Graci Leadership Solutions
FEES
Medi-Sota Member: $100/facility
Non-Medi-Sota Member: $75/person
Questions? Contact Alyssa Christianson at
Education Program • Medi-Sota, Serving Rural Health
Cancellations must be made no later than 15 business days prior to the course. The full course fee will be charged if cancellation is made in less than 15 business days. Full refunds will be given for all classes cancelled by Medi-Sota. Registration is transferable to another person.