BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//http://www.medi-sota.org/main///NONSGML kigkonsult.se iCalcreator 2.10.15//
METHOD:PUBLISH
BEGIN:VEVENT
UID:20261026T212237UTC-7732hSsWtZ@http://www.medi-sota.org/main/
DTSTAMP:20261026T212237Z
DESCRIPTION:DIFFICULT CONVERSATIONS:&nbsp\; When people and performance col
 lide.&nbsp\;\nTHREE SESSIONS&nbsp\;\nFebruary 25th\, March 11th &amp\; 25t
 h&nbsp\;&nbsp\;\nVIRTUAL &amp\; RECORDING&nbsp\;\n11:00 a.m.–12:00 p.m.&nb
 sp\;\nDifficult conversations can make or break performance\, relationship
 s\, and accountability. This practical three-part virtual leadership serie
 s gives leaders clear\, respectful approaches for addressing problems\, ch
 allenging decisions\, managing emotional reactions\, and moving high stake
 s conversations forward.&nbsp\;\nSESSION 1&nbsp\;\nDIFFICULT CONVERSATIONS
  WITH TEAM&nbsp\;MEMBERS&nbsp\;\n• Address problems without creating defen
 siveness.&nbsp\;\n• Be direct without being disrespectful.&nbsp\;\n• Hold 
 people accountable while maintaining the&nbsp\;\nrelationship.&nbsp\;\n• D
 eal with resistance\, excuses\, and emotional&nbsp\;\nreactions.&nbsp\;\nS
 ESSION 2&nbsp\;\nDIFFICULT CONVERSATIONS WITH&nbsp\;MANAGEMENT&nbsp\;\n• C
 hallenge a decision without becoming&nbsp\;\nconfrontational.&nbsp\;\n• Ra
 ise concerns when you disagree with your boss.&nbsp\;\n• Address unrealist
 ic expectations.&nbsp\;\n• Push back professionally when the stakes are hi
 gh.\nSESSION 3&nbsp\;\nWHEN THE CONVERSATION GETS DIFFICULT&nbsp\;\n• Keep
  your own emotions under control.&nbsp\;\n• Know what to do when the conve
 rsation goes&nbsp\;\nsideways.&nbsp\;\n• Get beyond the surface issue.&nbs
 p\;\n• Turn conflict into a productive conversation.&nbsp\;\nKEY TAKEAWAYS
 &nbsp\;\n1 Be direct without being disrespectful.\n2 Respond productively 
 when emotions rise.\n3 Hold accountable while maintaining the relationship
 .\n4 Turn conflict into a productive conversation.&nbsp\;\nWHO SHOULD ATTE
 ND&nbsp\;\nLeaders responsible for guiding teams through organizational\,&
 nbsp\;operational\, or workplace change.&nbsp\;\nINSTRUCTOR&nbsp\;\nJohn G
 raci\, Graci Leadership Solutions&nbsp\;\nFEES&nbsp\;\nMedi-Sota Member: $
 100/facility&nbsp\; &nbsp\;&nbsp\;\n&nbsp\;Non-Medi-Sota Member: $75/perso
 n&nbsp\;\n&nbsp\;\nQuestions? Contact Alyssa Christianson at achristianson
 @medi-sota.org&nbsp\;\nEducation Program • Medi-Sota\, Serving Rural Healt
 h&nbsp\;\n&nbsp\;\n&nbsp\;\nCancellations must be made no later than 15 bu
 siness days prior to the course. The full course fee will be charged if ca
 ncellation is made in&nbsp\;less than 15 business days. Full refunds will 
 be given for all classes cancelled by Medi-Sota. Registration is transfera
 ble to another person.&nbsp\; http://www.medi-sota.org/main/index.php/en/e
 ducation/workshop-calendar/event/428-difficult-conversations
DTSTART:20270225T170000Z
DTEND:20270325T170000Z
LOCATION:Webinar (Webinar)
SUMMARY:Difficult Conversations
URL:http://www.medi-sota.org/main/index.php/en/education/workshop-calendar/
 event/428-difficult-conversations
END:VEVENT
END:VCALENDAR