Examine communication rules, frequency, patient preferences, and honoring communication permissions in practical detail. How much communication is too much and how much is too little when reaching out to your patients and their responsible parties? To answer this straightforward question, healthcare organizations are expected to separate and earmark particular proposed communications based upon purpose to stay aligned with several laws. A handful of federal laws map different rules for assuring that both the method and frequency with which you communicate with your patients (and their responsible parties) is consistent with your patients' expectations and permissions. Under Federal Communication Commission (FCC) rules, different types of HIPAA communications are now treated differently. In addition, under the Federal Trade Commission (FTC) rules - any uses or disclosures made of patients' non-public information that are not expressly permitted by consumers could even be viewed as a healthcare breach because of the unauthorized access. Finally, the U.S. Department of Health and Human Services (HHS) who administers HIPAA - may have its own perspective on what permissions you must have to communicate with patients and their responsible parties. In this presentation we will take a practical look at all of these rules and guidelines for how to communicate, how often to communicate, and how to learn and honor your patients' communication permissions and preferences.

Instructor: Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE, Eversheds Sutherland (US)

Runtime: 64 Minutes

(CE’s: CLE 1. - AHIMA 1.0 including Health Law & Compliance - Nursing CEs through Medi-Sota)

Learn how to manage complaints and how to create a company customer complaint policy. Customer feedback is necessary for the success of any company. Learning what your customers think about the experiences they have had with your service is invaluable. Successful businesses welcome both positive and negative customer feedback. Team members should be given every opportunity available to understand, respond, and resolve customer complaints. The more a team member is able to resolve a complaint, the more confidence they build in their abilities. Companies that choose to invest time and training for their customer service representatives to handle complaints have a significant advantage. Whatever the cause was for a customer complaint, it is most important that the team member communicate the company's eagerness for a resolution and service rebound to bring the customer back. In this session, we review the types of customer complaints, how to manage complaints, and how to create a company customer complaint policy.

Instructor: Angie Garfield, Customer 1st Success

Runtime: 60 Minutes

(CE’s: Certificate of Completion)

Learn how AI is revolutionizing business operations, streamlining workflows, and improving efficiency and productivity. The rapid advancement of AI technology presents both challenges and opportunities in various sectors, including content creation, marketing, e-commerce, and customer support. This webinar on Utilizing AI Tools to Boost Productivity addresses these aspects, providing attendees with valuable insights into the latest AI trends and tools. Participants will learn how AI is revolutionizing business operations, enhancing customer experiences, and streamlining workflows, thereby improving efficiency and productivity.

Instructor: Noel R. Bagwell, III, Esq., ExecutiveLP®
Runtime: 70 Minutes
(CE’s: ASAP PACE 0.1 - IAAP 1.0 )

Ensure your company has an effective records retention program in place that saves time and money. Legal and regulatory obligations require companies to understand the use of information from creation to disposal. This understanding is crucial to minimizing risk and necessary to comply with a myriad of regulatory obligations and state privacy laws, including the California Consumer Privacy Act. Defensible policies are achieved through a detailed understanding of a company's business practices and the legal and regulatory environment specific to retention and disposal of information. The key component of a successful information governance strategy is the creation and maintenance of an effective document retention policy and retention schedule. But where to begin? This topic will provide attendees with invaluable strategies and practical how-to advice to create a new information governance program, to revive an aging (largely ignored) policy and to make routine improvements in the future. The speaker will share practical advice from two decades of advising clients on information management and records retention to help attendees mitigate risks associated with document retention. He combines his legal knowledge, detailed understanding of technology and practical tips to make records retention easier to understand. You do not want to miss this presentation.

Instructor: John J. Jablonski, Gerber Ciano Kelly Brady LLP

Runtime: 64 Minutes

(CE’s: CLE 1.0)

Understand the nature of empowerment through delegation that will serve as a means to develop, motivate, and retain high performers. Delegation is more than just giving work to others; it is the most effective way to lead and succeed. You do not need to be a supervisor to delegate, but you do need to be willing to ask for help. Why are so many people unwilling to ask for help? And how do you overcome the many barriers to delegation? This topic explores the behavioral psychology behind delegation and empowerment - equipping you with the tools of influence and authority. Reclaim your time and your power while building trust and competence in others by delegating work you can ensure is done right.

Instructor: Sheryl Prindle, Professional Coach Academy

Runtime: 59 minutes

(CE's: ASA 1.0 - Nursing Ces through Medi-Sota)

Keep costs low and project outcomes high with these staffing and scheduling tips. Research has shown that staffing resources can account for 30-40% of service-based programs and projects. New trends for remote and flexible time models for working are driving changes to standardized shifts and office hours. This course will identify methods to determine staffing needs and skill levels to attract and retain and develop human capital resources. This material includes a discussion on maximizing current trends in resourcing, mitigation of risks for under or over-resourcing, and examining fundamental objectives for resourcing human capital for health care, IT, or other service-based programs.

Instructor: Pamela Nelson, Ph.D., MSN, Bracane Company

Runtime: 46 minutes

(CE's: HRCI .75 - SHRM .75 - Nursing CEs through Medi-Sota)

"Before you implement a four-day workweek, make sure you understand the legal and practical implications. Thinking about a four-day workweek for your workers? Already have one and need a reality check? This topic focuses on the legal challenges and complexities of a four-day workweek including, can the employer unilaterally implement a four-day schedule in both union and nonunion settings; does a four-day schedule create wage and hour issues, like affecting salary basis for exempt employees, requiring increased overtime commitments, limiting the use of child labor, and requiring additional paid breaks; what is the effect of predicting scheduling laws; does a four-day schedule create employment discrimination issues; and what are the OSHA and safety concerns. The information will enable you to spot issues and avoid unintended legal consequences specific to the four-day workweek. You can implement a four-day workweek, but better to know the issues and solve them before they come up.

Learning Objectives

You will be able to identify the Employment At Will doctrine

You will be able to differentiate between scheduling issues

You will be able to differentiate between wage and hour laws

You will be able to recognize work week regulations

Instructor: Michael A. Pavlick, K&L Gates LLP

Runtime: 91 minutes

(CE's: CPE/NASBA-QAS Self Study 2.5 including Personnel/HR 2.5)

Ensure your policies and procedures comply with federal employment law. Each year employment laws and the application of such laws by federal agencies can change drastically, thereby requiring employers to timely implement such changes and/or prepare for future anticipated changes. This presentation will discuss four key national employment law issues that employers should be aware of and will address best practices for employers to comply with such issues. This workshop is critical for employers so they can ensure they are in compliance with the ever-changing landscape of federal law, case law, and initiatives by federal agencies.

Instructor: Sean Kirby, Sheppard, Mullin, Richter & Hampton LLP

Runtime: 65 minutes

(CE’s: ASA 1.0 - CLE -SHRM 1.0 - SHRM 1.0 - HRCI 1.0 - Nursing Ces through Medi-Sota)